DELIVERY – All UK deliveries are £5.00 (we use Royal Mail 2nd class, myHermes, or DPD depending on the size and weight of the order). Deliveries take 3-5 working days from the time of dispatch, no matter how big for England, Scotland and Wales. We aim to dispatch within 20 working days (please note working days are Mon-Fri, not including bank holidays) and if there are any foreseable issues regarding your order Dreamy Homes will contact you ASAP with details! If an item is out of stock you will be advised of an expected delivery date. Dreamy Homes cannot be held responsible for Royal Mail’s service – we put our faith in them to deliver your item on time. If you would like your order faster please contact us.
INTERNATIONAL ORDERS – We currently do not deliver outside of the UK.
CANCELLATION & RETURNS – You have a legal right to cancel your order within 7 days of placing it if it is not a personalised item. If the items have not been made or dispatched a full refund will be given. If they have already been posted it is your responsibility to return them in the condition they left us for a refund. PERSONALISED ITEMS ARE NON REFUNDABLE. You are responsible for the postage unless the item is faulty or damaged. We recommend you obtain proof of postage in case your item goes missing in the post. Please return any items to Dreamy Homes using the address on our Contact Us page. If you are returning an item because you have simply changed your mind then a £1.50 admin charge will be taken.